Order amendments

By placing the order, you bindingly acknowledge the Studierendenwerk Hamburg’s general terms and conditions for catering. Orders must be placed at least 14 days prior to the planned event date.

Costs and individual agreements for delivery and/or setup/dismantling are listed directly in our offer.

We deliver at the times discussed with you.

 

Cancellations

Orders may be cancelled free of charge up to four weeks in advance. Thereafter, costs are charged as follows:

Less than four weeks before delivery date: 30% of order value

Less than three weeks before delivery date: 50% of order value

Less than two weeks before delivery date: 70% of order value

Less than one week before delivery date: 85% of order value

 

Order amendments

Order quantities may be changed up to 10 days prior to the agreed delivery date. If changes are made after this, we will endeavour to cater to this, but are not obliged to do so.

Got special instructions for accessing the venue? Please advise these to us promptly so we can take them into account in our planning (logistics, staff, time).

In addition to our catering service, you can also order food vouchers in varying amounts for our cafeterias and cafés/café shops at all our venues for your event. Please contact us – we’ll be glad to assist.

 

 

 

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